Cancellation Policy

1 Service Cancellation Requests

Customers may submit a request to cancel a scheduled technical assistance session or custom cybersecurity consultation before technical work has commenced.

Cancellation notices must be submitted in writing through our official support email (support@shieldxsafe.com) or via the contact form on our website with your order reference number. Once received, our support desk will evaluate the status of the request and provide written confirmation.

2 Cancellation Before Service Begins

If your cancellation request is received before our certified technicians have commenced remote diagnosis, software deployment, or technical setup, you may be eligible for a full or partial cancellation, subject to standard administrative processing fees.

3 Cancellation After Service Has Commenced

Once our cybersecurity experts or remote technicians have connected to your system, begun virus diagnosis, initiated malware eradication, or performed system security optimization, the service order cannot normally be cancelled.

This is due to the immediate expenditure of dedicated expert labor, server computing resources, and technician time. If only a portion of the agreed work has been completed, ShieldX Safe may, at its sole discretion, evaluate whether a partial service credit is appropriate.

4 Subscription Services & Renewals

For recurring multi-year or annual antivirus subscription plans, customers may cancel future renewals at any time prior to the upcoming renewal billing date.

• Cancelling future renewal stops automatic billing for subsequent cycles.
• The existing active subscription coverage remains fully operational until the end of the paid term.
• No prorated refunds are issued for unused portions of active subscription cycles unless mandated by consumer protection laws.

5 Non-Cancellable Services & Digital Deliveries

The following digital solutions and fulfilled services are non-cancellable once delivered or activated:

• Delivered and activated digital software license keys
• Completed remote technical support, cleanup, or PC diagnosis sessions
• Executed malware, spyware, and rootkit removal services
• Digital software downloads that have been accessed or registered
• Customized enterprise firewall configurations and network setups

6 Customer Responsibilities

Customers are responsible for providing accurate contact details, functional device access, and stable internet connectivity during scheduled support appointments. Delays resulting from incorrect customer information, unavailable hardware, or lack of cooperation do not automatically qualify for order cancellation.

7 Cancellation Initiated by ShieldX Safe

ShieldX Safe reserves the right to cancel or decline any service order or license issuance if:

• Essential technical information or access is withheld by the customer.
• The requested service or system configuration violates applicable laws.
• Suspicious, fraudulent, or abusive payment activities are detected.
• The customer device hardware is fatally corrupted beyond software repair.

If we cancel an order prior to commencing work, any eligible payment received will be refunded according to our Refund Policy.

8 Processing of Cancellation Requests

Approved cancellation requests are reviewed and verified within 3 to 7 business days. If a financial refund is authorized, it will be remitted to the original payment source. Depending on your financial institution, posting times may take 5 to 10 additional working days.

9 Policy Updates & Amendments

ShieldX Safe reserves the right to amend, update, or revise this Cancellation Policy at any time. Changes become effective immediately upon publication on this page. Continued utilization of our services confirms acceptance of the revised terms.

10 Official Contact Information & Support

If you have any questions regarding cancellations, subscriptions, or service status, please reach out to our team: